Responsible Gaming at MayaCash
Gaming on MayaCash should always be fun — a form of entertainment, not a way to make money or escape problems. We take our responsibility to Filipino players seriously, and we've built real tools to help you stay in control every step of the way.
Our Responsible Gaming Commitments
Strict 21+ Age Policy
Under Philippine law, casino-style online gaming is restricted to players aged 21 and above. MayaCash enforces mandatory age verification for every new account. No exceptions. If we cannot confirm your age, your account will be suspended until verification is complete.
Deposit Limits
Set your own daily, weekly, or monthly deposit cap directly from your account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period — a deliberate friction designed to protect you from impulsive decisions.
Session Time Limits
Lose track of time? It happens to the best of us. MayaCash lets you set session time reminders and hard limits so you always know how long you've been playing. When your limit is reached, the platform will prompt you to take a break — or log you out automatically.
Self-Exclusion Tools
If you feel you need a break, MayaCash's self-exclusion feature lets you suspend your account for a set period — from 24 hours up to a permanent closure. During self-exclusion, you will not receive any promotional communications from MayaCash.
Reality Check Alerts
MayaCash sends you regular in-session pop-up alerts showing how long you've been playing and your net session result. These reality checks are designed to keep you grounded and help you make informed decisions about whether to continue playing.
24/7 Support Access
Our responsible gaming support team is available around the clock via live chat. Whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines, help is always just one tap away. We're here to listen without judgment.
Your Responsible Gaming Toolkit
MayaCash puts the controls directly in your hands. Here's a closer look at every tool available to you inside your account dashboard.
Deposit Limit Manager
Set a maximum amount you can deposit per day, week, or month. Limits apply instantly. Reductions take effect immediately; increases require a mandatory 24-hour waiting period before they become active.
Loss Limit Control
Define the maximum amount you're comfortable losing within a given time period. Once your loss limit is reached, MayaCash will automatically prevent further play until the limit period resets or you adjust your settings.
Wager Limit Setting
Cap the total amount you can wager per session, day, or week. This tool is especially useful for players who want to enjoy the games without the risk of chasing losses beyond their personal comfort zone.
Cool-Off Period
Take a short break from gaming without fully closing your account. Cool-off periods range from 24 hours to 6 weeks. During this time, you cannot log in or make deposits, giving you space to reassess your gaming habits.
Self-Exclusion (Short & Long Term)
Request a self-exclusion of 1 month, 3 months, 6 months, 1 year, or permanent account closure. Once activated, self-exclusion cannot be reversed during the chosen period. All marketing communications will be stopped immediately.
Reality Check Notifications
Receive automatic pop-up reminders at intervals you choose — every 30, 60, or 90 minutes — showing your session duration and net result. A simple but powerful nudge to keep your gaming in perspective.
How to Self-Exclude on MayaCash
Requesting a self-exclusion takes less than two minutes. Here's exactly how to do it:
Log In to Your Account
Access your MayaCash account using your registered email and password. If you're having trouble logging in, contact our live chat support team immediately.
Go to Account Settings
Click on your profile icon in the top right corner and select "Responsible Gaming" from the dropdown menu to access all your safe play tools.
Select Self-Exclusion
Choose "Self-Exclusion" from the responsible gaming menu. Select your preferred exclusion period — from 1 month up to permanent closure.
Confirm Your Request
Review your selection and confirm. Your self-exclusion will take effect immediately. You will receive a confirmation email and all promotional messages will stop at once.
Can't access your account? If you are unable to log in and need to self-exclude urgently, contact our support team via live chat. We will process your request manually and immediately — no account access required.
Warning Signs of Problem Gambling
Responsible gaming starts with self-awareness. Ask yourself honestly — do any of these sound familiar?
Chasing losses — Continuing to play or increasing bets in an attempt to win back money you've already lost.
Gambling beyond your means — Spending money on gaming that was set aside for rent, bills, groceries, or other essential needs.
Hiding your gaming activity — Feeling the need to conceal how much time or money you spend on gaming from family or friends.
Inability to stop — Feeling restless, irritable, or anxious when you try to cut down or stop playing.
Gaming to escape problems — Using gaming as a way to cope with stress, anxiety, depression, or personal difficulties.
Borrowing money to gamble — Taking loans, borrowing from family or friends, or using credit to fund your gaming activity.
Neglecting responsibilities — Missing work, school, or family commitments because of time spent gaming.
If you recognise any of these signs, please reach out to our responsible gaming support team via live chat, or use the self-exclusion tool in your account settings. You are not alone, and help is available.
Quick Self-Assessment
Answer these questions honestly. If you answer "Yes" to three or more, we strongly encourage you to use MayaCash's responsible gaming tools or speak with a support specialist.
3 or more "Yes" answers? Please contact our responsible gaming team via live chat right now. We're here to help — no judgment, just support.
PAGCOR & Responsible Gaming
MayaCash operates in alignment with PAGCOR's responsible gaming framework, which sets the standards for player protection across all licensed online gaming platforms in the Philippines.
PAGCOR Responsible Gaming Program
PAGCOR maintains a national responsible gaming program that includes player education, self-exclusion registries, and support resources for Filipino players experiencing gambling-related harm. MayaCash participates in and supports this program.
National Self-Exclusion Registry
In addition to MayaCash's own self-exclusion tools, players may register with PAGCOR's national self-exclusion list, which restricts access across all PAGCOR-regulated gaming venues and platforms in the Philippines.
Age Verification Compliance
PAGCOR regulations strictly prohibit gaming by individuals under 21 years of age. MayaCash conducts mandatory KYC and age verification for all accounts and cooperates fully with PAGCOR's enforcement activities.
Gambling Is Entertainment, Not Income
This is one of the most important things to remember. The house always has a mathematical edge over time. No strategy, system, or streak guarantees consistent winnings. Treat every peso you spend on MayaCash as the cost of entertainment — like a movie ticket or a night out with friends in BGC or Eastwood. Never gamble with money you cannot afford to lose.
Protecting Minors
MayaCash takes the protection of minors extremely seriously. Under Philippine law and PAGCOR regulations, online gaming is strictly prohibited for anyone under the age of 21. We enforce this through mandatory identity and age verification at registration, and we reserve the right to request additional documentation at any time.
If you share a device or computer with younger family members, we strongly recommend taking the following precautions to prevent underage access to the MayaCash platform:
- Always log out of your MayaCash account when you are not actively using it.
- Never save your MayaCash login credentials in a shared browser or device.
- Use a strong, unique password for your MayaCash account and do not share it with anyone.
- Enable device-level parental controls or content filtering software on shared devices.
- Talk openly with younger family members about the risks of gambling and the legal age restrictions in the Philippines.
Suspect underage access? If you believe a minor has accessed or attempted to access MayaCash, contact our support team immediately via live chat. We will investigate and take appropriate action without delay.
MayaCash is strictly for adults aged 21 and above. This is a legal requirement under Philippine gaming regulations.
Play Smart. Play Safe. Play MayaCash.
Responsible gaming is at the heart of everything we do. When you're ready to play, MayaCash gives you the tools to stay in control — deposit limits, session timers, self-exclusion, and 24/7 support. For players 21 and above only.
🛡️ 21+ only. Gaming should be fun — if it stops being fun, use our tools or contact support.