MayaCash FAQ — We've Got Answers

The minimum age to play on MayaCash is 21 years old. This is in line with PAGCOR regulations governing online casino gaming in the Philippines. We take age verification seriously — accounts found to belong to players under 21 will be suspended immediately and any winnings forfeited. Please play responsibly and within the law.

No. Each player is allowed only one MayaCash account. Creating multiple accounts is a violation of our Terms & Conditions and may result in all accounts being permanently banned and balances forfeited. If you've forgotten your login details, use the password reset option on the login page rather than creating a new account.

Basic account registration lets you explore MayaCash right away. However, identity verification (KYC) is required before processing your first withdrawal. You'll be asked to submit a valid Philippine government-issued ID — such as a PhilSys card, passport, driver's license, or SSS/GSIS ID. Verification is usually completed within 24 hours. This process protects both you and the platform from fraud.

Go to the login page and click "Forgot Password." Enter the email address linked to your MayaCash account and we'll send you a password reset link. Check your spam folder if you don't see it within a few minutes. Once reset, log in with your new password and consider enabling biometric login on the MayaCash app for faster, more secure access.

MayaCash supports the most popular payment methods used by Filipino players:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier

All transactions are processed in Philippine Peso (₱) so there are no conversion fees or surprises on your end.

The minimum deposit on MayaCash is ₱100. This low entry point means you can start playing real-money MayaCash games without a big upfront commitment. GCash and PayMaya deposits are instant — your balance is credited the moment the transaction clears, so you can jump straight into the action.

GCash and PayMaya deposits are credited instantly — usually within seconds of completing the transaction. Bank transfers (BPI, BDO, Metrobank) may take 5–30 minutes depending on your bank's processing time. Over-the-counter payments can take up to 2 hours. If your deposit hasn't appeared after the expected timeframe, contact MayaCash support with your transaction reference number.

MayaCash does not charge any fees on deposits. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider if you're unsure. All amounts credited to your MayaCash wallet are in full — no hidden deductions on our end.

Log in to your MayaCash account and go to the Cashier section. Select "Withdraw," choose your preferred payout method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Make sure your KYC verification is complete before your first withdrawal — unverified accounts cannot process payouts. Most GCash withdrawals are completed within 15 minutes.

Withdrawal processing times vary by method:

• GCash / PayMaya: Usually within 15 minutes
• BPI / BDO / Metrobank: 1–3 business hours
• Other bank transfers: Up to 1 business day

Withdrawals submitted during peak hours or on Philippine public holidays may take slightly longer. First-time withdrawals may require additional verification before processing.

Yes. The minimum withdrawal amount on MayaCash is ₱200. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may be subject to additional security checks as part of our standard anti-fraud procedures. This is for your protection and ensures your PHP winnings reach you safely.

Common reasons for a delayed MayaCash withdrawal include: incomplete KYC verification, active bonus wagering requirements that haven't been met yet, a mismatch between your account name and your GCash/bank account name, or a high volume of withdrawal requests during peak periods. If your withdrawal has been pending for more than 2 hours, reach out to our support team with your transaction ID for a status update.

MayaCash offers a growing library of online casino games built for Filipino players. Current titles include:

• Monster Mine — a high-volatility mine game with multipliers
• Fruit Shop — a classic fruit slot with sticky wins
• Wheel — a spin-to-win wheel game with jackpot segments
• Live Casino — real-time baccarat, blackjack, and roulette with live dealers
• Pearls of Bingo — an underwater-themed bingo game
• Jackpot Fishing — an arcade fishing shooter with a progressive jackpot

New games are added regularly — check the Game page for the latest additions.

Yes. All MayaCash games use certified Random Number Generators (RNG) to ensure every outcome — every spin, every card draw, every mine reveal — is completely random and independent of previous results. RTP (Return to Player) percentages are published for each game so you always know your theoretical odds before you play. MayaCash is committed to fair, transparent gaming for all Filipino players.

RTP stands for Return to Player — it's the percentage of total bets a game is expected to pay back to players over a large number of rounds. For example, a game with 97% RTP theoretically returns ₱97 for every ₱100 wagered over time. MayaCash games range from 96.5% to 98.5% RTP, which is higher than most Philippine land-based casinos. Higher RTP means better long-term value for players. Check our Tips page for more on how to use RTP in your game selection.

Absolutely. Every MayaCash game is fully optimized for mobile play on both Android and iOS devices. The games load fast and run smoothly even on standard LTE connections from Globe, Smart, or DITO — whether you're in Metro Manila, Cebu, Davao, or anywhere else in the Philippines. For the best experience, download the MayaCash app which offers faster load times, biometric login, and exclusive app-only bonuses.

New MayaCash players receive a welcome bonus on their first deposit — extra PHP credits added to your account to explore the game library with more firepower. The exact bonus amount and terms are displayed during registration and in the promotions section of your account dashboard. Always read the wagering requirements before claiming any bonus so you know exactly what's needed to convert bonus credits into withdrawable PHP.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before you can withdraw it as real PHP. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. MayaCash keeps wagering requirements fair and clearly stated — always check the specific terms for each promotion in your account.

Yes. MayaCash regularly runs reload bonuses, free spin offers, cashback deals, and seasonal promotions tied to Philippine events and holidays. App users often get access to exclusive offers not available on the browser version. Log in to your account and check the promotions section regularly — or download the MayaCash app to receive push notifications when new offers go live.

MayaCash provides several tools to help players stay in control of their gaming:

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit
• Session time limits — get notified or automatically logged out after a set playtime
• Loss limits — cap how much you can lose in a given period
• Self-exclusion — temporarily or permanently block access to your MayaCash account
• Reality checks — periodic pop-ups reminding you how long you've been playing

All tools are accessible from your account settings. Visit our Responsible Gaming page for full details.

If you feel you need a break from gaming, you can activate self-exclusion directly from your MayaCash account settings. Choose a cooling-off period (24 hours, 7 days, 30 days, or 6 months) or request a permanent exclusion. During self-exclusion, you will not be able to log in, deposit, or play. If you need immediate help, contact our support team directly. We take problem gambling seriously and will process all self-exclusion requests promptly.

If you or someone you know is struggling with gambling, help is available. PAGCOR operates responsible gaming programs for Filipino players, and various local mental health organizations offer counseling and support. MayaCash also has a dedicated Responsible Gaming page with resources, self-assessment tools, and guidance on how to seek help. Remember — gambling should always be entertainment, never a way to solve financial problems.